Warranty & Policies

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Manufacturer Warranty | Return Policy | Privacy Policy

Manufacturer Warranty

AKRacing America, Inc. promises to repair or replace any AKRacing product or component that is found to be defective in material or workmanship within five (5) years from the date of original purchase so long as you, the original purchaser, still owns it. AKRacing further warrants the steel frame for a period of ten (10) years. This is your sole and exclusive remedy. This warranty is subject to the provisions below.
This warranty is effective with purchases made on or after February 15, 2017. Purchases made before that date have a different warranty term, please consult your retailer.

Exclusions:

This warranty does not apply and no other warranty applies to:

  • Normal wear and tear, which are to be expected over the course of ownership.
  • Modifications or attachments to the product that are not approved by AKRacing.
  • Products that were not installed, used, or maintained in accordance with product instructions and warnings.
  • Products used for rental purposes.
  • Damage caused by the carrier in-transit is handled under separate terms.

Seating Usage: Normal commercial use for seating is identified as the equivalent of a single shift, forty- (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.

A word about color variations, fabrics and finishes:

AKRacing does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.

TO THE EXTENT ALLOWED BY LAW, AKRACING MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AKRACING WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Notice to purchasers for home or personal use: Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies only to products sold within the United States of America. To obtain service under this warranty:

Your AKRacing Dealer is our mutual partner in supporting your warranty requests. Please contact your place of purchase for initial or out of box warranty issues. After 60 days, please contact us directly at service@akracing.com. Please give us full details, including date and place of purchase, nature of defect and your contact information so that we can follow up with any questions. Please allow us a full business day to respond.

RETURN POLICY

We adopt a 14 days return policy which means that all products purchased on this website may be returned to us within the timeframe. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.

Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.

If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.

If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).

We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.

How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. And please also write the reason for return.

We will then get back to you as soon as possible with information on where to send the product(s).

As soon as we have received the product(s) and made an inspection we will inform you of our decision.

If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.

If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.

PRIVACY POLICY

This Privacy Policy governs the manner in which AKRacing Europe collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://akracing.eu/ website (“Site”). This privacy policy applies to the Site and all products and services offered by AKRacing Europe.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register an account, places an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. See more information here: Cookies

How we use collected information
AKRacing Europe collects and uses Users personal information for the following purposes:

  • To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails – The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to subscribe to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our contact form on our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
AKRacing Europe has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, don’t hesitate contact us at: service@akracing.com.